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Work experience

Nov 2018Nov 2019
Independent IT Services Professional (San Juan + NYC)

IPTV | DWH | BI | Systems Consultant

Sep 2012Oct 2018
Hotwire Communications LLC (Florida, US)

Mediaroom IPTV Engineer

  • Reporting directly on a daily basis to the VP of Engineering, as well as to the Senior Director of Software/Big Data Platforms and the IPTV Manager.
  • Management and administration of a 24x7 high-availability production environment built upon Mediakind/Ericsson’s Mediaroom 3.0 IPTV infrastructure with 211 physical servers, 79 virtual servers across 16 VM hosts supporting over 91k customers and 218k devices in service
  • Patch installation, KB's, QFE's and software upgrades to Windows Server clusters.
  • Issue resolution, server health checks, troubleshooting video services using server, network, IIS and client trace log analysis. Server monitoring with SCOM and SCVMM.
  • Acquisition Server management: Configuration, deployment and management of Live TV Services, Service Collections, Packages, Offers, Channel Maps, Subscriber Groups, Grants, PPV, Time Shift and VOD services in accordance to the parameters established and agreed upon by the Engineering, Content Acquisition, Marketing and Legal Counsel teams.
  • Video services certification at multiple Headends across Eastern United States.
  • Set-top box stress-tests and bug reports for Mediaroom client 2.x/3.x on both GPON and Switch architectures.
  • HPE server hardware upgrades in coordination with integration engineers.
  • RAID configuration on HPE Smart Arrays.
  • Development and execution of User Acceptance Tests approved by business users and major decision makers at VP-level and above.
  • Development and implementation of Methods of Procedure agreed upon and employed during scheduled maintenance windows by multiple teams across the organization.
  • Development and translation of Equipment Installation and End-User Guides applied on a daily basis by Account Management, Marketing and Technical team members.
  • Hospitality PMS integration management and technical support for 15 hotels in the South Florida area.
  • Commercial account support and services management for an increasingly growing number of designated market areas across South Eastern United States.
  • Provided assistance to the Business Intelligence team in mapping Mediaroom's Data Warehouse 2.x with internal data sources for reporting and new systems implementations.
  • Technical training for IPTV team members and others across the organization.
  • Inbound 24x7 on-call technical support with IPTV, NOC and Video Acquisition teams.

Key Projects:

  • U.S. East Coast Market Expansion
    • Racking, cabling, configuration and deployment of additional Time Shift (Replay TV), Distribution and Acquisition servers increasing maximum unicast/multicast capacity from 505 to 1,000+ live TV channels per market across the country. Instant Channel Change redundancy by configuring and deploying services to multiple Distribution server clusters. Installation and configuration of additional storage space on existing SAN modules, effectively doubling Video On Demand asset storage capacity by 15TB and leading to a significant increase in VOD purchases revenues for the organization.

Jun 2011Aug 2012
Claro TV/ Corporation (San Juan, PR)

IPTV Project Lead/Mediaroom IPTV Engineer

  • Managed a team of IPTV engineers, database engineers, application developers and system administrators.
  • Management of Mediaroom 2.0 IPTV infrastructure with over 250 physical servers throughout multiple VHO's and Data Centers across the country.
  • Administration of Windows Server 2008 R2 systems with SQL Server 2008 running on IBM BladeCenter H System X with Advanced Management Module.
  • Management of integration teams from Alcatel-Lucent, Cisco, Technicolor, Microsoft and IBM.
  • Development of change control and conflict resolution procedures, project plans and daily operational tasks.
  • IT asset tracking, distribution and management.
  • Administration, configuration and management of back end network services and video multicast servers.
  • Configuration, deployment and management of Live TV services, subscriber accounts, device provisioning, Service Collections, Channel Maps, Grants, Pay Per View and Video on Demand assets.

Key Projects:

  • As Project Lead, oversaw the Production, Support Lab and Data Warehouse deployment phases of Claro’s IPTV platform in coordination with integration engineers from Microsoft Consulting Services and IBM Global Technology Services.

Jan 2010Apr 2011
Independent Consultant (New York, US)

Technical Advisor

  • Technical consultant for thesis students from the MFA Computer Arts Department at the School of Visual Arts in New York City.

Aug 2007Oct 2009
Monster Technologies Prague, s.r.o (Prague, CZ)

Data Warehouse ETL Developer

  • Data Warehouse ETL Developer using Business Objects Data Integrator XI R2.
  • Provided support, maintenance, issue investigation and resolution for back end ETL processes.
  • Planned and coordinated ETL and database roll-outs with project team members, development and database engineers.
  • Developed and maintained mapping logic to move data content from various source systems to Data Marts and Data Warehouse.
  • Development of Web Intelligence reports.
  • Migration of Hyperion Brio reports to Business Objects XI R2 platform.
  • Database Engineer responsible for sourcing and building ETL processes into the Global Data Warehouse using DTS and SSIS.
  • Management of ETL packages and data objects under source control with Perforce.


Key Projects:

  • Development of an Enterprise Data Warehouse using Business Objects Data Integrator XI R2 to convert the company's current architecture to a more cost-effective solution that would support common global data definitions and governance while improving online reporting through a roll-out of a Business Objects Enterprise  XI R2 platform.
  • Business Intelligence globalization self-service reporting capabilities through standardization of vital internal reports for management purposes. The team managed to increase global customer experience, replaced offline reporting and enhance online reporting while consolidating Rapid Marts.
Oct 2005Jul 2007
Fusionworks, Inc. (San Juan, PR)

Business Intelligence Solutions Consultant

  • Developed proof-of-concept, prototypes and database models supporting presales efforts using Business Objects XI R2 with Windows Server 2003.
  • Installed and upgraded Business Objects XI enterprise application suite in large scale environments, such as private businesses and government institutions.
  • Trained users on-site and provided technical support on Crystal Reports Server XI and Business Objects Enterprise XI.

Key Projects:

  • As part of a team effort, assisted in the development of a Data Warehouse for Puerto Rico's Department of Education using SQL Server and Business Objects Data Integrator XI R2. Built automated ETL processes using Data Integrator Designer, DTS and Stored Procedures integrating diverse in-house data sources and Oracle Data Repositories for data gathering, cleansing and updating of Data Stores. Designed Web Intelligence reports based on business requirements defined by business users and upper-level management. Installed and deployed Business Objects Data Integrator XI R2 ETL application. Upgrade of department wide Business Objects XI implementation to XI R2. Trained end-users on existing Business Objects applications.
  • Developed custom financial auditing solutions for Puerto Rico's State Insurance Corporation using SQL Server 2000 interfacing with DB/2. Developed online reports using Business Objects Enterprise XI R2 Web Intelligence.


May 2005Oct 2005
ITGroup Technology Consultants, Inc. (San Juan, PR)

Systems Consultant

  • Developed applications and utilities for Pocket PC using eVB, Visual Basic 6.0 and VB.NET.
  • Designed custom financial analysis reporting solutions using Crystal Reports 10 with SQL Server 2000.
  • Research and development of interfaces for financial applications such as QuickBooks.
  • Provided on-site user training and technical support.


Key Projects:

  • Development and deployment of a mobile application used by suppliers in Puerto Rico for on-site product scanning, inventory and sales fulfillment.



  • Ericsson | Mediaroom 3.0 Functional Architecture
  • Alcatel-Lucent | Mediaroom 2.0 Architecture
  • Microsoft | Mediaroom 2.0 Boot Camp
  • SAP | Business Objects Enterprise XI R2 + Data Integrator XI R2


  • Ericsson Mediaroom Server 2.0-3.0 & Client 2.4-3.2.x
  • Microsoft Windows Server 2008 R2 + 2012
  • Microsoft SQL Server 2012
  • Microsoft Power BI
  • HPE Smart Storage Administrator
  • IBM BladeCenter H Advanced Management Module
  • SAP Business Object Enterprise XI R2
    • CMC, Universe Designer, Web Intelligence, Dashboard Manager, Performance Manager
    • Deployment, Administration, Security, system-wide/cross-platform OS upgrades.
  • SAP Data Integrator XI R2
  • SAP Crystal Reports Developer/Server XI
  • Microsoft Visual Studio 2012
  • Microsoft Project
  • Sybase PowerDesigner
  • TOAD for Oracle
  • TSReader
  • Wireshark
  • Perforce
  • Jira
  • Confluence
  • ETI Triad
  • Utile PMS
  • Hibox


  • Spanish - fluent (native)
  • English - fluent
  • Italian - basic